CPH Policies & Services

Late Seating

Appropriate seating areas and times for latecomers are at the sole discretion of the director and will vary by production. Patrons who arrive after the start of the performance will be directed to wait until an appropriate break and then may be seated in designated late seating, other than the ticketed seat locations.

Electronic Devices

As a courtesy to the actors and other audience members, please turn off your watch alarm, beeper and cell phone or set them to a non-audible mode, or you may be asked to leave the performance. This includes texting during performances.

Emergency Contact

Any patron who may need to be contacted during a performance should leave his/her name, theatre and seat location as well as our telephone number (216) 771-8403 with the babysitter or answering service.

Dress Code

Cleveland Play House does not have an official dress code. We want you to be comfortable, so casual attire is fine.

Child Policy

All children need a ticket to attend performances. Children under four are not permitted except for specifically-identified productions.

Inclement Weather

Cleveland Play House does not cancel or reschedule performances or offer refunds due to inclement weather. Please see our policies on ticket exchanges, donations and, if you are a subscriber, Missed Performance Insurance.

Coat Check

There is a coat rack located in the Allen Theatre lobby just past the House Manager's office and Men's Restroom. It is not manned so any belongings left there are at your discretion. CPH is not responsible for any items that are lost or stolen. 

Refreshments

For most performances, the snack bar and beverage service are available beginning one hour prior to the performance and during intermission. Only beverages may be taken into the theatre during performances. Food is intended for the lobby area only.

Ticket Exchanges for CPH Subscribers

CPH subscribers who are unable to attend scheduled performances may exchange their tickets to another performance of the same production. Please call the CPH Subscriber Services Department at (216) 400-7096 to make arrangements. 

Exchanges are accepted until two hours before the date and time on your tickets.

When exchanging into a higher-priced performance or seating area, the difference in cost is due at the time of the exchange. Refunds are not given for exchanges into lesser-priced performances or seating areas.

Cleveland Play House Subscription Office Hours:

• Monday-Friday: 10 a.m. - 5:30 p.m.
• Saturday (on subscription performance days): 11 a.m. - 5:00 p.m.
• Sunday (on subscription performance days): 11 a.m. - 3:00 p.m.

Ticket Exchanges for Single Ticket Holders

If you are not a CPH Subscriber and need to exchange your tickets, please call the Playhouse Square Customer Service Department at (216) 771-8403 to discuss available options.

Lost Ticket Replacement

On the date of your scheduled performance, call the CPH Subscriber Services Department at (216) 400-7096 at least two hours prior to your performance and we will have duplicates waiting for you at Will Call at no charge.

Playhouse Square Policies & Services

Electronic & Recording Devices

Cameras, camera phones, audio, video and digital recorders, paging devices and cell phones are not permitted in the theaters. Guests using these items may be ejected without refund.

Backpacks & Large Bags

Backpacks and other large bags are not permitted in the theaters. In some instances, Playhouse Square may require the inspection of all handbags and cases at points of entry. Diaper bags carried into the theater are subject to search at the discretion of security.

Firearms

Firearms are forbidden inside the theatres.

Smoking

Smoking is only permitted outside the building.

Lost Items

Items left in the theatres after performances are moved to the lost and found, located at Central Security at Playhouse Square; they can be contacted at (216) 640-8777. Cleveland Play House is not responsible for theft or damage to items left in the theatres or lost and found.