Policies and Services
Late Seating
Patrons who arrive late for performances will need to wait until an appropriate break in the performance and then may be seated in alternate seats. After intermission, patrons may be reseated in their ticketed seat location. Appropriate seating for latecomers is at the sole discretion of the director of each production and the House Manager.
A Christmas Story, 2010
Emergency Contact
As a courtesy to the actors and other audience members, please turn off your watch alarm, beeper, and cell phone, or set them to a non-audible mode. Any patron who may need to be contacted should leave his/her name, theatre, and seat location, as well as our telephone number (216) 771-8403 with the babysitter or answering service.
Dress Code
Cleveland Play House does not have an official dress code.
Child Policy
All children need a ticket to attend performances. Children under 5 are not permitted for Mainstage productions.
Inclement Weather
Cleveland Play House does not cancel or reschedule performances or offer refunds due to inclement weather. Please see our policies on ticket exchanges, donations, and, if you are a subscriber, Missed Performance Insurance.
Coat Check
A coat check is available in the Allen Theatre.
Refreshments
For most performances, snack bar, beverage and cocktail service is available beginning one hour prior to the performance and during intermission. Beverages may be taken into the seating area. Food is intended for lobby area only.
Ticket Exchanges for CPH Subscribers
CPH subscribers who are unable to attend scheduled performances may exchange their tickets to another performance of the same production. Please call the CPH Subscriber Services Department at (216) 400-7096 with your tickets in hand, as we will need you to read the barcodes from your tickets.
Exchanges are accepted until two hours before the date and time on your tickets.
When exchanging into a higher-priced performance or seating area, the difference in cost is due at the time of the exchange. Refunds are not given for exchanges into lesser-priced performances or seating areas.
Cleveland Play House Subscription Office Hours
Monday - Friday 10 a.m. - 5:00 p.m.
Saturday (on performance days) 11 a.m. - 5:00 p.m.
Sunday (on performance days) 11 a.m. - 3:00 p.m.
Ticket Exchanges for CPH Subscribers
If you are not a CPH Subscriber and need to exchange your tickets, please call the PlayhouseSquare Customer Service Department at (216) 771-8403 to discuss available options.
Lost Ticket Replacement
On the date of your scheduled performance, call the CPH Subscriber Services Department at (216) 400-7096 at least 2 hours prior to your performance and we will have duplicates waiting for you at will-call at no charge.
Firearms
Firearms are strictly forbidden inside the theatres.
Smoking
Smoking is only permitted outside the building.
Lost Items
Items left in the theatres after performances are moved to our lost-and-found, located at the House Manger's Office. Cleveland Play House is not responsible for theft or damage to items left in the theatres or lost and found.
